The Medica Prime Solution Extended Absence Option is a great way to take your coverage with you. All you have to do is activate it before you leave. It allows you to use your benefits when you are temporarily absent from the Medica Prime Solution service area for less than nine months. You have the freedom to use your Medicare and Medica Prime Solution benefits for non-emergency services with physicians and hospitals that are not part of the Medica Prime Solution network. This option can only be used outside the Medica Prime Solution service area and within the United States.
Commonly asked questions about the Extended Absence Option:
Q. How do I activate the Extended Absence Option?
A. Just call Medica's Center for Healthy AgingSM and tell us the dates you will be gone.
Q. Can I start my Extended Absence Option after I leave town?
A. Yes, call Medica Customer Service as soon as possible to activate.
Q. What do I do if I need Emergency or Urgent Care?
A. You are covered for Emergency Care anywhere in the world and Urgent Care when outside the Medica Prime Solution service area and within the U.S.
Q. What if I want to have my annual physical while I'm traveling?
A. As long as you have activated your Extended Absence Option it is covered under your Medica Prime Solution plan.
Q. Can I have my teeth cleaned while I am out of the service area?
A. No. Only medical benefits are portable, not dental benefits. If you have dental benefits, see the Dental Evidence of Coverage (policy). Or contact Medica's Center for Healthy Aging.
Q. What do I do if I need my prescription filled while I am out of the service area?
A. If you have a prescription drug benefit and activate your Extended Absence Option, you will have prescription coverage. The procedure for accessing your prescription coverage will be explained to you when you call Medica to activate your Extended Absence Option.