Limited English Proficiency Program
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Purpose
This plan document the policies and procedures for providing meaningful access (language access) to individuals with Limited English Proficiency (LEP) while accessing services and information at Medica Health Plans in Minnetonka, Minn.
Authorities
Definitions
Methods of Providing Services
- ASL Interpreting Services
- Children’s Health Care Minneapolis
- Hennepin County Medical Center
- Intelligere Solutions
- Intercultural Mutual Assistance
- Association
- Jewish Community Center
- Kim Tong’s Translation Service Inc.
- Pillsbury United Communities
- Project FINE
- The Bridge World Language Services
- West Central Interpreting
Video Remote Interpreting (VRI) services – TransPerfect
Qualified and competent bilingual staff – None
LEP liaison and coordinator
1-866-269-6811 (toll-free) TTY: 711
401 Carlson ParkwayCP320
Minnetonka, MN 55305
LEP Liaison Backup
1-866-269-6811 (toll-free) TTY: 711
401 Carlson ParkwayCP320
Minnetonka, MN 55305
Interpreter services
Translation of documents
Dissemination + mandatory training
Dissemination of language access information
Annual review of LEP plan
Medica Health Plans reviews annually its LEP plan to adjust or modify its contingencies based on demographic data collected by Medica Health Plans during its delivery of information and services to individuals with LEP throughout the year.
Medica Health Plans upon DHS request will complete and submit DHS LEP Plan review on an annual basis or as often as requested by DHS.
Collection of data and its analysis
Compliant process
Individuals with LEP have the right to file a formal complaint with:
Medica Health Plans
Medica Health Plans
State Public Programs
P.O. Box 9310, Route CP340
Minneapolis, MN 55440-9310
952-992-2580 or 1-888-347-3630 (toll-free) TTY: 711
Minnesota Department of Human Services (DHS), Limited English Proficiency (LEP) Coordinator
Alejandro Maldonado
651-431-4018
P.O. Box 64997
St. Paul, MN 55164-0977
Fax: 651-431-7444
TTY: 711 or 1-800-627-3529
Office for Civil Rights (OCR), Region V – Chicago, IL
Celeste Davis, Regional Manager
Office for Civil Rights
U.S. Department of Health and Human Services
233 N. Michigan Ave., Suite 240
Chicago, IL 60601
Phone: 1-800-368-1019
Fax: 312-886-1807
TTY: 1-800-537-7697
HHS Website
This LEP Plan is available in public areas of Medica Health Plans, to all staff, volunteer, and contractors, and members of the community.
Medica DUAL Solution and Medica AccessAbility Solution Enhanced are health plans that contract with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution and Medica AccessAbility Solution Enhanced depends on contract renewal.
Y0088_5317a CMS Approved
Y0088_ISNBC_0080_C
Last Updated: October 2018