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COVID-19 Information and Resources

Medica’s Committed Response to COVID-19

Within days of the declaration of a public health emergency, an initial wave of response at Medica was already in motion. Since then, Medica has continued to respond to the needs of our members, customers, communities and care partners. We also remain committed to supporting our employees — the people who help make us the trusted health plan of choice.

Review our response activities

What is COVID-19?

Information about the 2019 novel coronavirus, the virus that causes COVID-19, is headline news. This new strain of viral respiratory illness was first identified in Wuhan, China, but has since spread to other areas of the world, including the United States. Scientists are working to better understand the virus and answer questions about its severity, duration and how easily it can be transmitted between people.

"Coronavirus is the name of a family of viruses that we've known about for a long time. In fact, a form of it causes about 30% of cases of the common cold. But this strain is new and there is still much to learn about it," explained John Piatkowski, M.D., Senior Medical Director at Medica.

Protecting Yourself and Others

"The best defense against any type of viral illness is to avoid being exposed to it. The infectious disease experts who are tracking coronavirus recommend the same everyday precautions you already use to avoid catching a cold or the flu," said Dr. Piatkowski. These include:

  • Wash your hands thoroughly — and often! — with soap and water. If soap and water are not available, use hand sanitizer with at least 60% alcohol.
  • Wear a face mask that covers your nose and mouth and fits securely under your chin.
  • Avoid touching your eyes, nose and mouth.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Avoid close contact with people who are sick.
  • Stay at home when you are sick.

Important Reminders

  • If you have a cough, fever or shortness of breath, call your primary care provider first to find out if you meet testing criteria.
  • You may also call your plan's nurse line phone number found on the back of your Medica identification (ID) card.*
  • If your primary care provider recommends that you be tested, you may be sent directly to a testing center.
  • To help limit the spread of COVID-19, many Medica plans provide coverage for virtual care or telehealth services, often a more convenient way to access health care services from home. When available and appropriate, members are encouraged to use these benefits.
  • Due to COVID-19, some clinics may have service changes or closures. We recommend you contact your clinic to be triaged to the right location when seeking services. You may also contact the Member Services phone number found on the back of your Medica identification (ID) card to learn about impacted health care provider sites.

*If your plan includes a nurse line, you'll see the number on the back of your Medica identification (ID) card.

Medica’s Coverage for COVID-19

We believe cost should not be a barrier for members that need testing and treatment for COVID-19. We will waive member copays, co-insurance and deductibles for COVID-19 testing and hospital care. 1 2

Coverage Information and Frequently Asked Questions 

To view information specific to your plan, tell us which kind of member you are.

1Unless indicated by your plan, testing and treatment should be administered by an in-network provider for 100% coverage.
2If you are enrolled through a self-funded employer-sponsored plan, please check with your employer or call Medica Customer Service at the number on the back of your Medica ID card for coverage details.

Prescription Medication Access

If you have prescription benefits with Medica, and your medication needs to be filled early, submit your refill request to your pharmacy. They will determine if your prescription can be filled early.

Tip: Members can consider filling prescription for chronic conditions using one of these options:

  • Many retail pharmacies offer automatic refills with home delivery services or drive through windows. Check with your pharmacy for details.
  • Your plan may include home delivery (mail order) to receive automatic refills for a 90-day supply.*

*Not all plans are eligible for this benefit. Some home delivery requests may require an in-person office visit and/or a new prescription from a prescriber.


The Centers for Disease Control and Prevention (CDC) offers helpful information on COVID-19 and related viral illnesses:

CDC coronavirus website

CDC travel health notices

Wellness Resources

Are you looking for community and benefit wellness resources related to COVID-19? Check out what we've gathered for you.

Look Up Drug
Physical Wellness

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Mental Wellness

View Benefits
Family Wellness

Medica DUAL Solution® and Medica AccessAbility Solution® Enhanced are health plans that contract with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution and Medica AccessAbility Solution Enhanced depends on contract renewal.

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Last Updated: June 2020

Date: 4/17/2021 1:10:17 PM Version: 4.0.30319.42000 Machine Name: PWIVE-CDWEB02