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COVID-19 Resources

For Medica Employer Groups

Medica offers a variety of resources to support you, your employees and their families. Review the resources below for the programs and services that we offer with your specific benefit plan.

Live and Work Well

The Live and Work Well site is available 24/7 for confidential access to professional care, self-help programs and a variety of helpful COVID-19 related resources, including a crisis line, webinars, mindfulness techniques for anxiety and more.
COVID-19 resources on LiveandWorkWell.com

To access the full Live and Work Well site, select the link below and enter access code MEDICA.
Available to all fully insured and self-funded plans.

Medica CallLink®

Medica CallLink advisors and nurses are available 24/7 to help members with health concerns, including identifying members' risk and providing recommendations for next steps for COVID-19 concerns.

Call 800-962-9497    (TTY: 711)

Available to all fully insured plans and a standard offering for self-funded employers.

Medica® Optum® Employee Assistance Program

Members can get 24/7 support with the Medica Optum Employee Assistance Program (EAP). The EAP provides access to:

  • Five counseling sessions per issue per year covered at 100 percent.
  • Help coping with stressful situations, work issues and mental and physical well-being concerns.
  • Legal and mediation services. You receive a 30-minute legal consultation at no cost (in person or over the phone). If you decide to hire an attorney, you'll get a 25% discount.
  • Child care or elder care support, education and career resources, financial advisor support and more.

This service is available at no additional cost to members, as part of their benefit plan. Calls and conversations with EAP specialists are kept confidential, in accordance with the law.

The EAP also offers help to employers, including management consultation and crisis response services.

Call 800-626-7944    (TTY: 711)

View Optum COVID-19 Supplemental Training Catalog (PDF)

Available to all fully insured plans and a buy-up option for self-funded employers.

My Health Rewards by Medica®

Members can stay on top of the facts with a Next-Steps Consult through My Health Rewards. Members can schedule a 15-minute call with a health guide to ask questions about COVID-19, get tips on how to keep healthy and learn about additional resources. Members can log into their My Health Rewards account or app to schedule a call and get additional tips and resources.

Coronavirus Toolkit for Employee Wellbeing

Available to all fully insured plans and a standard offering for self-funded employers.

Ovia Health Apps

Ovia Health provides personalized support for women and their families during COVID-19:

  • Interactive COVID-19 symptom tool to improve self-perception of risk — in a private setting — and reduce anxiety.
  • Evidence-based education to improve knowledge of COVID-19 symptoms and answer health questions.
  • Timely and appropriate navigation to care, including how to access testing and care, virtual or onsite. Using the results of the symptom tool, Ovia navigates members to the right resource based on their risk profile.
  • Mental health & social support from Ovia's coaching team of medical professionals and moms.

To get started, Medica members can download one, or all three Ovia Health apps from the App Store or Google Play: Ovia, Ovia Pregnancy or Ovia Parenting. Members should choose "I have Ovia Health as a benefit" before tapping "Sign up."

Available to all fully insured and self-funded plans.

Virtual Care

Virtual care is a convenient way for members to get care for many common medical conditions by connecting with a provider from their computer or mobile device from home, work or wherever they are. Although confirmation and testing of COVID-19 cannot be done via virtual care, members experiencing symptoms can get help assessing risk and receive recommendations on next steps.

How members can access virtual care:

  • Check with their clinic to see if virtual care is available and learn how to connect with their provider online.
  • Access virtual care through Amwell, a 24/7 online clinic available in all states – Amwell.com
  • Check other virtual care options that may be available through their plan's network (such as virtuwell):
    - Go to our Find Care page and select your plan, then click on Virtual Care Providers Find Care 

Available to all fully insured and self-funded plans.

Employer Service Center

For groups headquartered in Minnesota, North Dakota, South Dakota and Wisconsin:

For groups headquartered in Iowa and Nebraska:

Monday – Friday: 8 a.m. - 5 p.m. CT
Closed 8 a.m. - 9 a.m. Thursdays

Email us