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You have many choices on where you can get care — how do you pick the best option?
Get tips on where and when to get care (PDF)
Find providers, specialists, chiropractors and facilities in your local service area.
Use our search to find behavioral health care and resources.
Use our online directory to find a local network pharmacy near you.
Find a supplier for all your durable medical equipment and supply needs.
Walk-in clinics located in supermarkets, retail stores and pharmacies.
Altru Health System offers many virtual care options. Routine care can be scheduled via MyChart.
For specialty care, contact your provider's office to schedule a video visit.
You can access your network benefits nationwide when traveling outside your plan’s service area and you see a provider in the Travel Program.
Note: Travel program ending December 31, 2020.
Find a travel program provider
Have concerns about your health or need advice on where to get care? Registered nurses are available to help 24/7 at no cost to you.
Learn more about NurseLine™
Talk with a nurse anytime. Call 1-866-668-6548
Medica is committed to bridging the gap between quality coverage and outstanding medical care. That's why we've created the Complex Specialty Care program featuring Mayo Clinic.
Complex Specialty Care program (PDF)
We're always working to create useful tools for our members, and we'd like to hear how we're doing. Please take a short survey about your experience using our provider search tool.
Share your experience
Our network is designed based on specific criteria that we apply to select network hospitals, primary care physicians and specialty physicians listed under Common Specialties in the search tool. These specialists, as well as additional specialties, are only included if they meet our credentialing requirements. In addition, we evaluate our networks to ensure members have access within a reasonable distance to these specialists. At this time, Medica doesn't use clinical quality, member experience or cost measures to select practitioners or hospitals for the network.
In Minnesota, we are required to ensure you have access to primary care providers within 30 miles or minutes of your home, and access to specialists within 60 miles or minutes. Given availability of providers in certain areas, this is not always possible. When that's the case, we apply for a Network Adequacy Waiver from the Minnesota Department of Health.
View the 2020 Minnesota Department of Health Network Adequacy Waiver for Altru Prime by Medica (PDF)
View the 2021 Minnesota Department of Health Network Adequacy Waiver for Altru Prime by Medica (PDF)
