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Wellness Programs

For Medica DUAL Solution® Members

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Nurse Line

You have access to a registered nurse 24/7 by phone. Get guidance on appropriate treatment options and support for non-urgent illnesses. Nurses can also provide simple, self-care tips for non-urgent concerns.

This service is available from NurseLine™ by HealthAdvocate℠ at no cost to you.

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Personal Health Advocacy

Your Personal Health Advocate helps you navigate the health care system. They'll address your health concerns, connect you with providers and get you answers. Available 24/7 from HealthAdvocate at no cost to you.

1-866-715-0915 (TTY:711)

Visit Health Advocate


One Pass Fitness Program

Your health plan offers a no-cost, complete fitness solution for your body and mind with a One Pass membership. One Pass has a huge nationwide network of gyms and a large digital library of on-demand and livestreaming classes that offer you more ways to stay active. You can also use a new personalized online brain training program called Brain HQ.

Steps to get started:

  1. Create a One Pass account online or by phone using your name, birthdate, and Medica member ID Number (found on your Medica member ID card).
  2. Save the One Pass member code assigned to your account. You'll use your code to unlock all One Pass features, including unlimited use of any One Pass fitness facility. Just show your code on your first visit to each location.
  3. Explore the One Pass program online or by calling One Pass Support.

This call is free 8 a.m. - 9 p.m. CT, Monday - Friday

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Grocery Savings

Our Healthy Savings program helps you and your family eat nutritiously and save money on your grocery bill each month by selecting qualified foods.

These discounts are available at no cost to you.

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FOODRx Program

Eligible members with certain chronic conditions can receive:
  • Medically tailored, culturally relevant staple foods
  • Nutrition education
  • Coaching sessions
  • Community referrals to food resources

If you have a chronic condition, please talk to your Care Coordinator to see if you qualify.

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Memory Fitness App

Train your brain with CogniFit! This web-based memory fitness program provides games and training programs to help assess and improve your memory.

This program is available at no cost to you.


Reemo™ Smartwatch

We give you a ready-to-use Reemo Health Personal Independence Smartwatch to track your activity, help monitor your health and be your emergency response system for quick help 24/7.

This device is available at no cost to you.

Please work with your Care Coordinator to access this benefit.

Case Management

If you have a serious or chronic health condition, our Case Managers will work with you to help you understand your condition, manage your medications, develop and support your personal care plan, and follow up on your progress.

Chronic Care Management

Get support managing chronic conditions such as asthma, diabetes, and/or high blood pressure. A registered nurse will review your chronic condition(s), help you create personalized health goals, and give you ongoing support in reaching your goals.
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Health Education

You'll receive face-to-face and or telephonic visits over six months with a highly trained community health worker. The personalized visits focus on your condition-specific health education, self-management, skill development and more based on chronic and mental health conditions.
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Papa Pals Program

Papa Pals is a network of young adults who connect with you for companionship and assistance with your daily activities. Papa Pals can:

  • Chat, play board games, watch a movie, take a walk, and join you in exercise
  • Help you household needs like light cleaning, meal prep, organizing, and pet help
  • Provide transportation for grocery shopping, errands, and social activities

If you have a chronic condition and think Papa Pals could help you, please talk to your Care Coordinator to see if you are eligible.


Preventive Care

One of the easiest ways to avoid illness and stay healthy is preventive care. Make sure all members of your family get the right screenings, preventive services and immunizations.

Check out this online tool to learn which routine or preventive services are suggested for you.


Quitting Tobacco

If you are ready to quit tobacco, we offer personal support from a specially-trained health coach at no cost to you.

Choose the support you need, including:

  • Coaching over the phone
  • Nicotine replacement therapy (patch, gum or lozenge)

Contact Us

8 a.m. – 8 p.m. daily
Access to a representatives may be limited at times.

Mailing address:
P.O. Box 9310
Minneapolis, MN 55440

Medica DUAL Solution is a health plan that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution depends on contract renewal.

American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.

Last Updated: May 2022

H2458_1002298 Approved