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Frequently Asked Questions
When you receive care, your provider will submit claims for you. If you owe a copay or coinsurance, you will pay those amounts to your provider. We strive to ensure that your claims are processed correctly within 30 days.
If you have any questions about your claims, we can help. Just call us. We'll check the status of a claim, explain your benefits or answer any questions you have about your Medica coverage.
8 a.m. – 6 p.m., CT, Monday – Friday
P.O. Box 9310
Minneapolis, MN 55440
American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.
Last updated: March 2022