Questions about your plan?
Let us help you answer your questions about your plan and benefits. Contact us using the options below to address your plan questions.
Medica Member Services
8 a.m. – 6 p.m. CT, Monday – Friday
Mailing address:
Medica
Route CP540
P.O. Box 9310
Minneapolis, MN 55440
Need to submit an appeal or grievance?
Give us a call and we'll help you over the phone. Or you can learn more about appeals and grievances, and your options on our appeals and grievances page.
Talk with a nurse or Health Advocate
NurseLine™ by Health Advocate℠ services are available 24/7. Just call, and a registered nurse will give you guidance on treatment options and support for non-urgent illnesses. The nurses can also provide support with simple, self-care tips for non-urgent concerns.
Contact us
8 a.m. – 6 p.m. CT, Monday – Friday
Mailing address:
Medica
Route CP540
P.O. Box 9310
Minneapolis, MN 55440
About your coverage
American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.
Last updated: December 2023