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Contact Customer Service (Group Plans)

Thank you for contacting us. Please fill out the information below along with your question or comment and we will respond to you, generally within one business day.

If you're a member who needs immediate assistance, please call the Medica Customer Service number located on the back of your ID card, or view your member home page for contact information.


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May we leave a voicemail at this number?
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In order for us to release information via email or during telephone calls to Customer Service, Medica has standards to follow for verification of the requestor. We also need to correctly identify you so we can provide you with information specific to your particular plan and log our interaction accordingly. If you do not provide valid data with your question or comment, you will receive an email requesting the information before we can respond. Once we receive the required information, we will respond to your request. Our standard response time is one business day. If you need immediate assistance, please call the Medica Customer Service number located on the back of your ID card. 

Medica is a Qualified Health Plan issuer in the MNsure Health Insurance Marketplace, in the North Dakota Health Insurance Marketplace, and in the Wisconsin Health Insurance Marketplace.


Date: 6/25/2017 7:09:50 AM Version: 4.0.30319.42000 Machine Name: PWIVE-CMSWEB01