In order for us to release information via email or during telephone calls to Customer Service, Medica has standards to follow for verifying the requestor. We also need to correctly identify you so we can provide you with information specific to your particular plan and log our interaction accordingly. If you do not provide valid data with your request, you will receive an email requesting the information before we can respond. Once we receive the required information, we will respond to your request. Our standard response time is one business day. If you need immediate assistance, please call Medica Customer Service at the number located on the back of your Medica ID card.
Medica is a Qualified Health Plan issuer in the MNsure Health Insurance Marketplace, in the North Dakota Health Insurance Marketplace, and in the Wisconsin Health Insurance Marketplace.