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Note: documents in Word format (DOC) require Microsoft Viewer, download word.

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Contact Us

Contact Our Individual and Family Team

Thank you for contacting us. Please fill out the information below along with your question or comment and we will respond to you, generally within one to two business days.

If you're a member who needs immediate assistance, please call the Medica Customer Service number located on the back of your ID card, or view your member home page for contact information.


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May we leave a voicemail at this number?


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In order for us to release information via email, we must verify your identity so we can provide you with information specific to your health insurance plan as well as document our communications to you. If we are missing any required information, we'll send you an email requesting that information before we can respond to your original question. Once we receive the requested information, we can respond to your request.

Medica does not discriminate on the basis of race, color, national origin, disability, age, sex, gender identity, sexual orientation, or health status in the administration of the plan, including enrollment and benefit determination.


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