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Premium Payment Questions

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About Your Individual and Family Premium 

Do you have questions about your insurance premium payment? Members commonly want to know:

  • How do I make my payment?
  • How do I know what dollar amount to pay on my invoice?
  • How do I know if I'm set up for automatic payments?
  • What happens if I don't pay my entire invoice on time?

Let's see if we can help answer these common questions here.

Common Questions: Your Bill

Online 

We offer a secure payment site for individual and family health plan members who prefer to make a payment online. You can pay online even if you have not yet received your Member ID number. Simply enter your Social Security number with a zero at the end in the Member ID field. Don't worry, our site is secure!

If you have your Member ID, please enter only the first 10 digits into the Member ID field.

Make an online payment >

Automatic Withdrawal

You can set up your payment to come out automatically on the first business day each month by enrolling in our Automatic Payment Plan.

Sign up for automatic payments >

Mail

If you prefer, you can mail a check or money order to pay your premium. Make sure you mail it well in advance!

Medica
PO Box 856523
Minneapolis, MN 55485-6523

Your invoice includes both your current month's premium charges and any past due amounts you owe. You should pay the amount listed under Total Amount Due under the Current Month Summary section of your invoice.

See the tip sheet below as a key to your invoice, as well as answers to commonly asked billing questions.

Learn about your invoice >

If you made changes to your plan after your invoice was created, it will not appear on your current invoice. Your invoice for the next month will include those changes.

Your first month payment displays as a negative number in the Past Due Amount section. Please refer to the Total Amount Due section for any balance you owe.

We will wait to process your medical claims and prescriptions until your invoice is paid in full. This means you may be responsible for the full cost of your prescription or health care service.

We currently have two policies setup for your coverage. You must notify your state’s Health Insurance Marketplace (if you purchased through the Marketplace) or us that you’d like to cancel your coverage.

If you enrolled through your state’s Health Insurance Marketplace (HealthCare.gov/MNsure) Iowa, Kansas, Nebraska and Wisconsin Residents:
Visit HealthCare.gov and follow the steps for cancelling your coverage. Or, call the Marketplace Call Center at 1-800-318- 2596 (TTY: 1-855-889-4325).

Minnesota Residents
Visit MNsure.org and follow the steps for cancelling your coverage. Or, call MNsure’s Call Center at 1-855-366-7873 (TTY: 711).

If you enrolled directly with Medica
Please complete and return the Policy Termination form. Or, give us a call at the number on the back of your ID card.

Common Questions: Automatic Payment Plan

An automated payment plan allows you to set up a worry-free monthly payment. It will automatically withdraw your monthly premium from your bank account on the first business day of each month. Automated payments are sometimes referred to as Automated Clearing House (ACH) transactions. 

Note: If you have a past due balance, we’ll automatically withdraw the past due amount plus your monthly premium amount for the total balance due. 

Online

Log in to your member portal at medicamember.com. In the Premium Pay section, select Set up automatic payment and follow the steps to enroll.

Note: If you'd like your automatic payments to be applied to your current bill, please enroll before the last 3 days of the month. If you submit your request during the last 3 days of the month, you will need to make a one-time payment for the current balance due. 

Complete the Form

Complete the Automated Payment Plan Form and return to us using one of the following methods. 

Download the Automated Payment Plan Form (PDF) >

 

fax

Fax

Securely fax your form to Medica's billing department.

Fax: 952-992-2851

 

mail

Mail

If you prefer, you can mail us the form. Make sure you mail it well in advance!

Medica
CW197IFB
PO Box 9310
 Minneapolis, MN 55440-9310

Note: Please enroll at least 30 days before the month you’d like your automatic payments to start.

If your automated payment plan is active, there are two ways to confirm your enrollment status. 

Log In to Your Member Portal 
When logged into medicamember.com the Premium Payments section will show that you are enrolled in an automatic payment plan.
Log in to your member portal to view your status >

Review Your Invoice
Your monthly paper invoice will show that you are enrolled in the automatic payment plan.

View a sample invoice (PDF) 
Learn more about automated payments >

There are two easy ways to make changes to your banking information.

Online

Log into your member portal at medicamember.com. In the Premium Pay section, select Manage automatic payment and follow the steps to update your information.

Complete a form

Please complete and return a new Automated Payment Plan form with your updated banking information.

Download the Automated Payment Plan form (PDF)

There are two ways to cancel:

Online

Log in to your member portal at medicamember.com. In the Premium Pay section, select Manage automatic payment and follow the steps to cancel payments.

Give us a call

Call Customer Service at the number on the back of your ID card.

We’ll withdraw the Total Amount Due shown on your bill on the first business day each month.

Yes. The automatic payment plan will always withdraw the Total Amount Due shown on your bill, even if you already made a payment through another method.

Pay Your Premium Online 

We offer a secure payment site for members who prefer to make a payment online.

Make a payment

Member Portal

Log in to access your personal plan benefit information and more.

Log In

Don't have a log in? Register

How to Pay Your Premium
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