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Do you have questions about your premium payment? Let us help!
We answer your common questions below.
Do you have questions about your insurance premium payment? Members commonly want to know:
We're currently experiencing a high call volume, so let's see if we can help answer these common concerns here. For a quick tutorial on how to pay your premium or read your invoice, view our video and tip sheet on the right.
We offer a secure payment site for members who prefer to make a payment online. You can pay online even if you have not yet received your Member ID number. Simply enter your Social Security number with a zero at the end in the Member ID field. Don't worry, our site is secure!
If you have your Member ID, please enter only the first 10 digits into the Member ID field.
Make an online payment »
You can set up your payment to come out automatically by filling out a automated payment plan (ACH) authorization form and mailing it back to us.
Download the automatic payment form »
If you prefer, you can mail a check or money order to pay your premium. Make sure you mail it well in advance!
PO Box 856523
Minneapolis, MN 55485-6523
Your invoice includes both your current month's premium charges and any past due amounts you owe. You should pay the amount listed under Total Amount Due under the Current Month Summary section of your invoice.
See the tip sheet below as a key to your invoice, as well as answers to commonly asked billing questions.
Learn about your invoice »
If your automated payment plan is active, your invoice will show the following information:
Important Account Information
You do not need to submit payment. You are enrolled in Medica’s Automated Payment Plan. This is a copy for your records.
Please note: Allow at least 30 days for the automated withdrawals to start.
We will wait to process your medical claims and prescriptions until your invoice is paid in full. This means you may be responsible for the full cost of your prescription or health care service.
Here's a key to your invoice, as well as answers to commonly asked billing questions.
Learn about your invoice (PDF) »
Talk to a Health Plan Specialist
8 a.m. – 6 p.m. Central, Monday – Friday
Closed 8 – 9 a.m. Thursdays
Contact us online »
About health savings accounts
Member tip sheets
How to Get the Care You Need booklet