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Welcome Members

About Your Insurance Premium

Do you have questions about your insurance premium payment? Members commonly want to know:

  • How do I make my payment?
  • Did you receive my payment, and will my insurance start January 1?

We're currently experiencing a high call volume, so let's see if we can help answer these common concerns here. For a quick tutorial, watch our video about how to pay your premium on the right.


We offer a secure payment site for members who prefer to make a payment online. You can pay online even if you have not yet received your Member ID number. Simply enter your Social Security number with a zero at the end in the Member ID field. Don't worry, our site is secure!

If you have your Member ID, please enter only the first 10 digits into the Member ID field.

Make an online payment »

Automatic Withdrawal

You can set up your payment to come out automatically by filling out a automated payment plan (ACH) authorization form and mailing it back to us.

Download the automatic payment form »


If you prefer, you can mail a check or money order to pay your premium. Make sure you mail it well in advance!

PO Box 856523
Minneapolis, MN 55485-6523

If you're calling our Health Plan Specialists to check the status of a payment you've already submitted, please know that our call volume is currently high and wait times are longer than normal.

Before you call, here are a few important things to know:

  • It can take several days for your payment to clear.
  • You have until January 31, 2017, to make your payments for coverage that begins on January 1.
  • You can call back in January if you are still unsure that your payment was not received.

Please note: While you have until January 31, 2017, to make your first payment, we will not process claims on your behalf until your payment is received.

How to Pay Your Premium
Breaking Down Your Invoice

A key to your invoice, as well as answers to commonly asked billing questions.

Read Tip Sheet »

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