Skip to Main Content

« Return to previous page

Health Advocate

Health Advocate and NurseLine
Personal Support Services

For Medica Medicare Members

As a Medica member, can access confidential services that are part of your Medica plan, at no additional cost.

What Health Advocate Offers

Personal Health Advocacy

Your Personal Health Advocate will help you navigate the often complex healthcare system in a number of unique ways. Your Personal Health Advocate will help you address your healthcare concerns and will do the legwork to get you to the right providers and the right answers. We focus on assisting you in the areas of:

  • Health – Offers resources such as assistance finding and scheduling with providers, access to nurses for advice, reviewing treatment options and tools to manage your health.
  • Finance – Find tools to help you improve your financial well-being and manage healthcare costs with estimates, billing issue resolution and payment arrangements.
  • Well-being – Get help with stress, anxiety, relationships and emotional health
  • EAP+Work/Life – Access resources focused on work/life balance as well as work-related issues and workplace safety.

Remember, Medica customer service is still the first place to go for questions about your benefits.


Through HealthAdvocate by NurseLine, highly trained nurses are available 24 hours a day, seven days a week. Nurses will answer your questions about symptoms, medications and health conditions. They will also provide self care tips for non-urgent medical issues.

If you're ready to talk to a Personal Health Advocate from Health AdvocateTM about your health-related concerns or questions, contact us any time.

  • Call: 866-668-6548 (TTY: 711)
  • Online: Health Advocate website
  • Mobile app: Download the free Health Advocate mobile app, which gives you convenient access to all our member support.
    • iTunes
    • Google Play
    • To access your resources once you have downloaded the app, click on "MEMBER LOGIN" and enter "Medica" as your organization.

Last Updated: December 2020


Date: 4/17/2021 12:43:40 PM Version: 4.0.30319.42000 Machine Name: PWIVE-CDWEB01