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Talk to Medica

For Medica Group Prime Solution Members

Questions about your plan?

Let us help you answer your questions about your plan and benefits. 


Medica Customer Service

Contact us using the options below to address your plan questions.

Call 1-866-234-8755 (TTY: 711)

8 a.m. – 8 p.m. daily, Central time
Access to representatives may be limited at times.

Online contact form

Mailing address:
P.O. Box 9310
Minneapolis, MN 55440


Need to submit a determination request, appeal or grievance?

Give us a call and we will help you over the phone, or you can learn more about determinations, appeals and grievances and your options on our Determinations, Appeals and Grievances page.

About determinations, appeals and grievances



Talk with a Nurse or Health Advocate

NurseLine™ by Health Advocate services are available 24 hours a day, seven days a week. Through one simple phone call, you can consult with a registered nurse to receive guidance on appropriate treatment options and get support for non-urgent illnesses. Nurses can also provide support with simple, self-care tips for non-urgent concerns.

Call 1-866-668-6548 (TTY: 711)

Last updated: December 2020

Date: 4/17/2021 12:56:57 PM Version: 4.0.30319.42000 Machine Name: PWIVE-CDWEB02