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Electronic Transactions

Frequently Asked Questions

  1. The Primary Administrator goes www.medica.com/providers/electronic-transactions
  2. Click on "Create a Provider Account" or "Create a Billing Account".
  3. Complete the required information on the registration form.
  4. Click "Submit".
  5. Print a copy of the Terms of Agreement document that appears in the link in the message.
  6. Sign and fax the Terms of Agreement documents to Medica at 952-992-3553.
  7. Medica will email a one-time link to create a personalized username and password.
  1. The Primary Administrator goes to www.medica.com/providers/electronic-transactions.
  2. On log in screen, the Primary Administrator signs in using their username and password.
  3. Click on the “Manage your account” link (upper right corner).
  4. Click on “Register a New User”.
  5. Complete the demographic information on the registration form.
  6. Select the security role for the new user.
  7. Select necessary transaction types.
  8. Select necessary Federal Tax ID numbers.
  9. Click "Submit".
  10. Medica will email the new user a one-time link to create a personalized username and password.

There are several security roles.

Primary Administrator

  • Initially registers the main Federal Tax ID number and any subsidiary Federal Tax ID numbers
  • Only one Primary Administrator per main Federal Tax ID number
  • Has access to all transaction options
  • Has access to all Federal Tax ID they have registered
  • Has the ability register Secondary Administrators and Provider Staff
  • Does not have access to Premium Designation reports

Secondary Administrators

  • Can have multiple Secondary Administrators per each Federal Tax ID
  • Has access to only the assigned transaction option
  • Only has access to assigned Federal Tax ID numbers
  • Has the ability to register Provider Staff
  • Does not have access to Premium Designation reports

Provider Staff

  • Can have multiple Provider Staff per Federal Tax ID
  • Has access to only assigned transaction options
  • Only has access to assigned Federal Tax ID numbers
  • Has access to Premium Designation reports

Your Federal Tax ID number has already been registered with Medica. You will need to request a list of current Administrators for your Federal Tax ID from the Portal Administrator.

Request a list of current Administrators for your Federal Tax ID from the Portal Administrator.

Request a copy of the Change Primary Administrator Form from the Portal Administrator.

If the Primary Administrator is no longer with your organization, you will need to submit a request to the Portal Administrator to have your Federal Tax ID disabled. The new Primary Administrator will need to re-register your Federal Tax ID.

Note: Disabling the Federal Tax ID on medica.com will not have any impact to provider claims.

If you can't advance beyond the log in screen, there may be an issue with your internet browser. 

  1. Clear all cookies.
  2. Close all internet browser windows.
  3. Try again with a fresh window.
  4. Enter the web address in your search engine instead of using a shortcut. 
  5. Click on the "Providers" dropdown at the top right of the screen.
  6. Click on "Electronic Transactions" in the dropdown list.

Primary Administrator

Did you print and return your Terms of Agreement document after the initial registration of the Federal Tax ID? 

Secondary Administrators or Provider Staff 

  • Request the link to be resent by your Primary Administrator.

The option to retrieve your username and password is on the lower right corner of the Electronic Transactions page under Standard Login Help.

Provider-Portal-Login-Help

You can request a Federal Tax ID change by sending your old and new Federal Tax ID's to the Portal Administrator.

You can request to add a Federal Tax ID by sending your main Federal Tax ID and the new Federal Tax ID with your entity/organization name to the Portal Administrator.

You can request a recreated copy of the Terms of Agreement by sending a request to the Portal Administrator.

To access Premium Designation reports, practitioners need to be registered on medica.com with the security role of Provider Staff and be assigned an individual Type 1 National Provider Identifier (NPI) number.

  • The provider organization needs to register as a provider using their name and Federal Tax ID. 
  • The billing agency needs to register as a billing service using their business name and Federal Tax ID. 
  • The Provider Primary Administrator delegates access to the Federal Tax ID numbers and transaction options to the billing service. 
  • This allows the billing service to require only one login per user to access transaction options for multiple provider clients. 
  • This allows the provider to retain control of who has access to their online data as a safeguard against unintended exposure of financial and member information.

The Medica Electronic Transactions User Guide explains the medica.com options available to Providers.

Date: 11/23/2017 12:28:28 PM Version: 4.0.30319.42000 Machine Name: PWIVE-CMSWEB01