Clinic Site Survey

The Clinic Site Survey program supports Medica's commitment to safe, consistent, high-quality health care for our members. Reviewers from the Quality Improvement department assess quality, safety and accessibility at care delivery sites.

Practitioner Office Site-Related Complaint Survey

Medica conducts a Practitioner Office Site-Related Complaint Survey in response to member complaints about a clinic's site quality. The reviewer assesses the clinic's:

Environment (physical appearance, accessibility, signage)
Policies (governing emergency procedures, medical record confidentiality, member complaints)
Medical records (organization, storage, security)
Access (routine and emergency appointment availability)
Medication safety (storage, security, controlled substance management)

Service Quality Evaluations/Access Evaluations

Medica conducts Service Quality Evaluations/Access Evaluations in conjunction with annual medical record reviews. These evaluations assess:

Environment (physical appearance)
Policies (hand hygiene)
Access (routine/emergency appointment availability)
Medication safety (storage, security, controlled substance management)

View the following evaluation tools:

The Review Process

Reviewers use standardized assessment tools to perform and score site surveys. While on-site, the reviewer tabulates the results and produces a report stating the site's overall score and listing any improvement opportunities. the site's representatives receive a copy of this report immediately.

Next Steps

Any site that does not meet performance thresholds will need to implement a corrective action plan. A reviewer will return to the site at least every six months to check progress and re-evaluate performance. This regular monitoring continues until the site meets performance thresholds.