Skip to Main Content

Health and Wellness

« Return to previous page


Personal Health Advocacy

As a Medica member, you will have access to a Personal Health Advocate from HealthAdvocateTM who can help you navigate the often complex healthcare system in a number of unique ways. Your Personal Health Advocate will help you address your healthcare concerns and will do the legwork to get you to the right providers and the right answers, including:

Health Advocate
  • Resolve health care claim issues and assist with negotiating billing and payment arrangements
  • Find the best doctors, hospitals, dentists and other leading health care providers anywhere in the country
  • Access highly trained registered nurses for advice and information at any time
  • Schedule appointments with providers, including hard-to-reach specialists and critical care providers
  • Estimate costs of specific medical procedures and services
  • Address elder care and related health issues
  • Obtain unbiased health information to help you make informed health care decisions
  • Work with health care companies to obtain approvals for necessary services
  • Answer your questions about medical test results, treatments or medications recommended by your physician
  • Help you transfer medical records

Remember, Medica customer service is still the first place to go for questions about your benefits.

Nurse Line

NurseLineTM by HealthAdvocate services are available 24 hours a day, seven days a week. Through one simple phone call, you can consult with a registered nurse to receive guidance on appropriate treatment options and get support for non-urgent illnesses. Nurses can also provide support with simple, self-care tips for non-urgent concerns.

Call or Visit Today

If you're ready to talk to a Personal Health Advocate about your health-related concerns or questions, call us or visit our website any time.

Call: 866-668-6548

Online: HealthAdvocate website

Health Advocate Smartphone App

The Health Advocate mobile app provides added convenience. Features of the app include:

  • How We Help You
    Top reasons to call us
  • Your Member Benefits
    Health Advocate benefits at-a-glance
  • One-Touch Calling
    SmartHelp to a Personal Advocate
  • Health Cost Estimator
    Calculate pricing for common medical procedures
  • Email a Personal Health Advocate
    Ask a question of address an issue

No smartphone? No problem! You can access Health Cost Estimator and other features online through the Member Hub or by calling Health Advocate for personalized support.

Download the FREE mobile app:


Medica is a Cost and HMO-POS plan with a Medicare contract. Enrollment in Medica depends on contract renewal.

This information is not a complete description of benefits. Contact the plan for more information. Limitations, copayments, and restrictions may apply. Benefits and/or copayments/co-insurance may change on January 1 of each year.

Y0088_5180 CMS Approved
Last Updated: November 2017

Date: 6/20/2018 7:52:34 AM Version: 4.0.30319.42000 Machine Name: PWIM4-CMSWEB01