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Member communications

Medica to member

Your employees may have received some of these mailings. In case your employees missed any of these mailings or you would like to distribute them, we've included them here for easy access.

Regulatory notices

The How to Get the Care You Need booklet is a guide that includes information for members to learn more about their coverage, getting the care they need, meeting individual health care needs, keeping members healthy, the role of Medica in member health care, and more.


Employer to Member

Your employees may have received some of the materials on this page. In case your employees missed any of these mailings or you would like to distribute them, we've included them here for easy access. 

Health and wellness

CallLink

Medica CallLink® gives employees access to a wide range of services 24 hours a day, 365 days a year. Employees can call the toll-free number to speak with an experienced registered nurse or advisor.

View CallLink member flier (PDF)


Employee Assistance Program*

Counselors provide support when employees are dealing with personal, legal, financial or workplace issues. Employee Assistance Program phone lines are open 24 hours a day, 365 days a year.

View Employee Assistance Program member flier (PDF)


Health Club Reimbursement*

The Fit Choices by Medica℠ program offers an extra incentive to employees to work out regularly when they meet the monthly attendance requirement at a network fitness club.

View Fit Choices member flier (PDF)

 

My Health Rewards by Medica*

With My Health Rewards by Medica®, your employees get personalized resources that motivate and challenge them to make healthy changes in their lives.

About My Health Rewards


Ovia Health

Ovia Health apps offer personalized guidance, support and coaching to help achieve health goals, from fertility health tracking, to getting pregnant, to navigating pregnancy, postpartum and parental wellness. Members receive exclusive access to enhanced features not available to all app users.

View Ovia Health Member flier (PDF)


Resources

Find a Physician or Facility

Members can take all the guesswork out of finding a network doctor or other health care provider by using the online search tool.

View Find a Physician or Facility Member Flier (PDF)


Main Street Medica

Information for members to compare costs for many common procedures and conditions.

View Main Street Medica member flier (PDF)


Medica Member Website

A one-stop source for health and wellness tools plus access to claims and benefits information.

View Medica Member Website member flier (PDF)


Premium Designation

A program that evaluates doctors in various specialties using evidence-based medicine and national standardized measures to help members find quality and cost-efficient providers.

View Premium Designation member flier (PDF)


Virtual Care

Virtual care, also known as online care or an e-visit, is a convenient way to get care for many common conditions. Members can connect with a provider online to get a diagnosis, treatment plan and prescription (if needed).

View virtual care member flier (PDF)
View virtual care member flier (Spanish) (PDF)
View virtual care with Amwell member flier (PDF)
View virtual care with Amwell member flier (Spanish) (PDF)


Networks


Financial accounts

Flexible Spending Accounts

Flexible Spending Accounts (FSA) are designed to help members pay for health care expenses not covered under the medical plans offered through an employer, as well as expenses for dependent care. With an FSA, a member can set aside pre-tax dollars to reimburse themselves for eligible out-of-pocket medical, dental, vision, and dependent care expenses incurred by the member or a member's dependents.

View FSA member tip sheet (PDF)
View frequently asked questions about FSAs (Medica ONESource®) (PDF)


Health Reimbursement Accounts

A Health Reimbursement Account (HRA) is funded by an employer with virtual dollars. HRA funds are used to pay for medical expenses covered under the member’s health plan including deductibles, coinsurance and copayments. An HRA doesn't earn interest, can't be invested, and doesn't lower a member's payroll taxes.

View HRA member tip sheet (PDF)
View frequently asked questions about HRAs (Medica ONESource℠) (PDF)


Health Savings Accounts

A Health Savings Account (HSA) is an account that allows members to save pre-tax dollars to pay for health care expenses. Funds in an HSA account may earn interest or be invested. Any unused balance rolls over from year to year.

View HSA member tip sheet (PDF)
 View frequently asked questions about HSAs (Medica ONESource®) (PDF)


Tip sheets

Behavioral Health

Information to help members understand the behavioral health care resources available including Amwell online visits, Live and Work Well and Medica Behavioral Health.

View behavioral health tip sheet for members with Employee Assistance Program (EAP) (PDF)

View behavioral health tip sheet for members without EAP (PDF)


Deductibles, Copayments and Coinsurance

Provides definitions and detailed explanations about the differences between these terms.

View deductibles, copayments and coinsurance member tip sheet (PDF)


Preventive Care

Preventive services can help members from having health problems or catch potential problems early on. Preventive care can include things like blood pressure screening, immunizations, prenatal care and routine checkups (sometimes called a physical).

View preventive care member tip sheet (PDF)


Referrals

A referral is a written recommendation from a member's primary care provider to see or receive care from another specialist outside a member's designated care system. This only applies to members with Medica Elect or Medica Essential plans.

View referrals member tip sheet (PDF)


When and Where to Get Care

Information to help members better understand the different care options available for when they are hurt or ill. Explains the differences between virtual care, convenience care clinics, doctor's office (primary care clinic), urgent care center and the emergency room.

View when and where to set care member tip sheet (PDF)

Employer Service Center

For groups headquartered in Minnesota, North Dakota, South Dakota and Wisconsin:
1-800-936-6880

For groups headquartered in Iowa and Nebraska:
1-866-894-8052

Monday – Friday: 8 a.m. - 5 p.m. CT
Closed 8 a.m. - 9 a.m. Thursdays

Email us