The How to Get the Care You Need booklet is a guide that includes information for members to learn more about their coverage, getting the care they need, meeting individual health care needs, keeping members healthy, the role of Medica in member health care, and more.
Information to help members understand the behavioral health care resources available including Amwell online visits, Live and Work Well and Medica Behavioral Health.
Deductibles, Copayments and Coinsurance
Provides definitions and detailed explanations about the differences between these terms.
Preventive services can help members from having health problems or catch potential problems early on. Preventive care can include things like blood pressure screening, immunizations, prenatal care and routine checkups (sometimes called a physical).
A referral is a written recommendation from a member's primary care provider to see or receive care from another specialist outside a member's designated care system. This only applies to members with Medica Elect or Medica Essential plans.
When and Where to Get Care
Information to help members better understand the different care options available for when they are hurt or ill. Explains the differences between virtual care, convenience care clinics, doctor's office (primary care clinic), urgent care center and the emergency room.
Employer Service Center
For groups headquartered in Minnesota, North Dakota, South Dakota and Wisconsin:
For groups headquartered in Iowa and Nebraska:
Monday – Friday: 8 a.m. - 5 p.m. CT
Closed 8 a.m. - 9 a.m. Thursdays