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Find answers to your top questions in your secure member account

You’ll find everything you need online.

  • Is my doctor in my network? 
  • Are my medications covered?
  • Has my claim been paid?
  • I don’t understand my explanation of benefits (EOB)?
  • What services does my plan cover?
  • How do I get an extra ID card?

Visit our plan FAQ pages for more answers

Individual + Family FAQs

Find answers to common questions about your individual or family health plan.

Medicare FAQs

Get answers to common questions
about Medicare.

Employer-provided FAQs

Find answers to common questions about your employer-provided health plan.

Contact Form 

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Save time and sign in or create an account to find immediate answers to your specific plan questions.

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Find important phone numbers on your member ID card 

Call the customer service number on the back of your card for questions or details about your plan.

Individual + Family

8 a.m. – 6 p.m. CT, Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Thursdays

Medicaid

7 a.m. – 8 p.m. CT, Monday – Friday

Medicare

8 a.m. – 6 p.m. CT, Monday – Friday

Employer Provided

8 a.m. – 6 p.m. CT, Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Thursdays

General Contact

Monday to Thursday, 8 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT

For Employers 

For groups based in
Minnesota, North Dakota, South Dakota, and Wisconsin:
1-800-936-6880


Iowa and Nebraska:
1-866-894-8052


8 a.m. – 5 p.m. CT,
Monday – Friday,
Closed 8 a.m. – 9 a.m. CT, Thursday

For Brokers

Commercial brokers:
952-992-2200 or
1-800-936-6880


Individual and Medicare brokers:
952-992-2280 or
1-866-752-0945

For Providers

1-800-458-5512

7 a.m. – 5 p.m. CT,
Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Monday

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