- Is my doctor in my network?
- Are my medications covered?
- Has my claim been paid?
- I don’t understand my explanation of benefits (EOB)?
- What services does my plan cover?
- How do I get an extra ID card?
Find answers to your top questions in your secure member account
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Visit our plan FAQ pages for more answers
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Individual + Family
Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT
Employer Provided
Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT
General Contact
Monday to Thursday, 8 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT