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Find answers to your top questions in your secure member account

You’ll find everything you need online.

  • Is my doctor in my network? 
  • Are my medications covered?
  • Has my claim been paid?
  • I don’t understand my explanation of benefits (EOB)?
  • What services does my plan cover?
  • How do I get an extra ID card?
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Visit our plan FAQ pages for more answers

Individual + family FAQs

Medicare FAQs

Employer provided FAQs

Contact Form 

We'll get back to you within one business day 

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email
phone

As a member, we have to confirm your identify before we can send you information via email. This allows us to send you information specific to your health plan.

Save time and sign in or create an account to find immediate answers to your specific plan questions.

GET PERSONALIZED HELP

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Find important phone numbers on your member ID card 

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Call the customer service number on the back of your card for questions or details about your plan.

Individual + Family

1-866-810-5238 (TTY: 711)
Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT

Medicaid

1-866-800-4147 (TTY: 711)
Mon - Fri 7 a.m. - 8 p.m. CT

Medicare

1-866-839-4013 (TTY: 711)
Mon - Fri 8 a.m. - 6 p.m. CT

Employer Provided

1-866-810-5216 (TTY: 711)
Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT

General Contact

1-866-745-9919 (TTY: 711)
Monday to Thursday, 8 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT
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For Employers 

For groups based in
Minnesota, North Dakota, South Dakota, and Wisconsin:
1-800-936-6880

Iowa and Nebraska:
1-866-894-8052


Monday to Friday, 8 a.m. to 5 p.m. CT
Closed Thursday, 8 a.m. to 9 a.m. CT

Employer portal
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For Brokers

Commercial brokers:
952-992-2200 or 1-800-936-6880

Individual and Medicare brokers:
952-992-2280 or 1-866-752-0945

Broker portal
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For Providers

1-800-458-5512

Monday to Friday, 7 a.m. to 5 p.m. CT
Closed Monday, 8 a.m. to 9 a.m. CT
Provider Portal
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For Media

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