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As a member, we have to confirm your identify before we can send you information via email. This allows us to send you information specific to your health plan.

Save time and sign in or create an account to find immediate answers to your specific plan questions.

Find answers to your top questions in your secure member account

You’ll find everything you need online.

  • Is my doctor in my network? 
  • Are my medications covered?
  • Has my claim been paid?
  • I don’t understand my explanation of benefits (EOB)?
  • What services does my plan cover?
  • How do I get an extra ID card?
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You can also visit our Medica health plan FAQ pages

Individual + family FAQ

Find answers to common questions about your individual or family health plan.

Medicare FAQ

Get answers to common questions
about Medicare.

Employer-provided FAQ 

Find answers to common questions about your employer-provided health plan.

GET PERSONALIZED HELP

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Find important phone numbers on your member ID card 

Call the customer service number on the back of your card for questions or details about your plan.

Individual + Family

1-866-810-5238 (TTY: 711)

8 a.m. – 6 p.m. CT, Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Thursdays

Medicaid

1-866-800-4147 (TTY: 711)

7 a.m. – 8 p.m. CT, Monday – Friday

Medicare

1-866-839-4013 (TTY: 711)
8 a.m. – 6 p.m. CT, Monday – Friday

Employer Provided

1-866-810-5216 (TTY: 711)

8 a.m. – 6 p.m. CT, Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Thursdays

General Contact

1-866-745-9919 (TTY: 711)
Monday to Thursday, 8 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT

For Employers 

For groups based in
Minnesota, North Dakota, South Dakota, and Wisconsin:
1-800-936-6880


Iowa and Nebraska:
1-866-894-8052


8 a.m. – 5 p.m. CT,
Monday – Friday,
Closed 8 a.m. – 9 a.m. CT, Thursday

Employer portal

For Brokers

Commercial brokers:
952-992-2200 or
1-800-936-6880


Individual and Medicare brokers:
952-992-2280 or
1-866-752-0945

Broker portal

For Providers

1-800-458-5512

7 a.m. – 5 p.m. CT,
Monday – Friday
Closed 8 a.m. – 9 a.m. CT, Monday

Provider Portal

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