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Find answers to your top questions in your secure member account

You’ll find everything you need online.

  • Is my doctor in my network? 
  • Are my medications covered?
  • Has my claim been paid?
  • I don’t understand my explanation of benefits (EOB)?
  • What services does my plan cover?
  • How do I get an extra ID card?

Visit our plan FAQ pages for more answers

Contact Form 

We'll get back to you within one business day 

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Save time and sign in or create an account to find immediate answers to your specific plan questions.


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Find important phone numbers on your member ID card 

Call the customer service number on the back of your card for questions or details about your plan.

Individual + Family

Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT


Mon - Fri 7 a.m. - 8 p.m. CT


Mon - Fri 8 a.m. - 6 p.m. CT

Employer Provided

Mon - Fri 8 a.m. - 6 p.m. CT
Closed Thursdays 8 a.m. - 9 a.m. CT

General Contact

Monday to Thursday, 8 a.m. to 5 p.m. CT
Friday, 10 a.m. to 5 p.m. CT

For Employers 

For groups based in
Minnesota, North Dakota, South Dakota, and Wisconsin:

Iowa and Nebraska:

Monday to Friday, 8 a.m. to 5 p.m. CT
Closed Thursday, 8 a.m. to 9 a.m. CT

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For Brokers

Commercial brokers:
952-992-2200 or 1-800-936-6880

Individual and Medicare brokers:
952-992-2280 or 1-866-752-0945


For Providers


Monday to Friday, 7 a.m. to 5 p.m. CT
Closed Monday, 8 a.m. to 9 a.m. CT

For Media