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Care coordination news

Check out monthly issues of our newsletter

January 2023

  • Annual Dental Visit 2023
  • Bridging Update
  • Care Coordinator Success Stories
  • Care Coordination Support Line
  • COVID-19 Emergency Period and Long Term Services and Supports (LTSS)
  • February Lunch & Learn on 2023 Health Risk Assessment (HRA) Reporting Updates
  • Mayo In-Network Provider
  • Protection from utilities being shut off
  • Regulatory Quality Forms updated
  • Revised MnCHOICES Application
  • New transportation providers for 2023
  • Upcoming Meetings - March 7, 2023  9-11 am
  • MSHO Behavior Health Case Management Referrals Wanted
  • MSHO Utility Assistance Allowance Program
  • Out-of-Network (OON) Personal Care Assistance (PCA) Provider Resources on Medica.com
  • Referral Request Update
  • Welcome to our new delegates!

View January newsletter

February 2023

  • Care Coordinator Success Stories
  • Emergency Supplemental Nutrition Assistance Program (E-SNAP) ending
  • High Claims Cost (HCC) member reviews
  • Home Care at a Glance
  • Interdisciplinary Team Meetings (IDTs)
  • Member Referrals to Sales
  • Revised MnCHOICES Application
  • Transportation Update
  • 2023 Additional Benefit: Activity tracker
  • Upcoming Meetings - March 7, 2023  9-11 am
  • Individual Community Living Supports (ICLS) and Department of Human Services (DHS) clarified living setting in Policy Quest post

View February newsletter

March 2023

  • Clinical Liaison Office Hours
  • Department of Human Services (DHS) Updates toPolicy about Reassessments for Changes in Condition
  • Updated Gaps in Care Report Coming Soon
  • March is Social Work Month!
  • Oral Health Considerations for People with Diabetes Webinar
  • Revised MnCHOICES Application
  • Medica Behavior Health (MBH)
  • Support Specialist Reminders
  • Upcoming Meetings
  • Added Benefit Spotlight: Healthy Savings
  • Personal Care Assistance (PCA) Temporary Waiver Ending

View March newsletter


April 2023

  • April is National Autism Awareness Month
  • Care Coordinator (CC) Success Stories
  • Care Plan Updates – New Versions Posted on Medica Care Coordination Hub
  • Community Engagement Team upcoming events
  • DHS Updates - Case management face-to-face requirements resume Nov. 1, 2023
  • DHS Updates - Medical Assistance (MA) Renewals
  • Minnesota Health Care Programs (MHCP) updates
  • Revised MnCHOICES Application launch pause
  • 2023 Additional Benefit Update
  • Upcoming Meetings
  • MSHO Supplemental Benefit Spotlight: CogniFit®

View April newsletter

May 2023

  • Auditors Corner: Assessed Needs Identified and Carried Over to Care Plan
  • Community Engagement Team upcoming May events
  • DHS Updates – Case management face-to-face requirements
  • DHS updates – DHS extends temporary waiver
  • DHS updates ‐ Member Address Change Process
  • DHS updates ‐ Revised MnCHOICES Application
  • DHS updates ‐ Waiver Eligibility and Medical Assistance (MA) financial eligibility renewals
  • Gaps in Care Campaign
  • May is Mental Health Awareness Month
  • National Nurses Week
  • Transportation Updates
  • Upcoming meetings
  • Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey 2023
  • Added Benefit Spotlight: REEMA
  • Welcome Ridgeview!

View May newsletter


June 2023

  • Auditors Corner: Assessment & Care Plan timeliness
  • Department of Human Services (DHS)Update: Medicaid redeterminations/renewal process
  • DHS Update: Upcoming Elderly Waiver (EW)/Housing Stabilization Service (HSS) Provider webinar
  • Gaps of Care Campaign reminder
  • Personal Care Assistant (PCA) and Instrumental Activities of Daily Living (IADL)
  • Referral request responses to Support Specialists questions
  • New MnCHOICES Training Zone (MTZ)
  • MnCHOICES termination of access for departing staff
  • Medica Health Outcomes Survey (HOS)
  • Office Hours
  • Welcome New Delegates!
  • Upcoming July Meetings
  • MSHO Added Benefit Spotlight: Foundation Learning Online Courses

View June newsletter


July 2023

  • Auditors Corner: Contact & collaboration
  • Chore Service Reminder
  • DHS Update – Case manager and care coordinator toolkit
  • DHS Update – Policy change about temporary admissions to certain facilities for 121 or fewer days
  • DHS Update – Temporary waiver exits and restarts: MMIS actions - PostCOVID-19 policy starting 7/1/23
  • DHS Update – Medicaid redeterminations/renewal process
  • Adult Day Services (ADS) Alternative and Remote
  • MnCHOICES Phase 1
  • Newsletter notification
  • Office Hours
  • Welcome Support Specialist Demarie
  • Upcoming August Meetings/Trainings
  • Environmental Accessibility Adaptations (EAA)
  • Additional Dental Services
  • Provider signature requirements
  • Senior Living Insights Email Blast reminder
  • SNBC Members turning 65
  • Members who choose to disenroll from ISNBC

View July newsletter


August 2023

  • Auditors Corner: Care Plan/Support Plan Goals
  • Chore Service reminder
  • County Engagement planned events
  • Dental Care Coordinator
  • DHS Update: Medicaid redeterminations/renewal process
  • Gaps in Care
  • Interpreter with Face to Face
  • Member Care Coordination Satisfaction Survey
  • MnCHOICES Update
  • National Immunization Awareness Month (NIAM)
  • Newsletter notification reminder
  • Transportation referrals Welcome
  • Training Modules
  • Upcoming September Meetings

View August newsletter


September 2023

  • Auditors Corner:  Member Signature Sheet/Support Plan Signature Sheet
  • Changing Health Plans
  • Community engagement team planned events  
  • DHS Update: eDocs 5181
  • Free food resource map for Hennepin 
  • Gaps in Care Campaign County
  • Introducing mPulse training 
  • Medica vaccine & mask requirements
  • Member Complaints and Grievances
  • NAMI Walk Reminder
  • National Suicide Prevention Month     
  • One Pass - Life Time Fitness changes
  • Quarterly Meeting Follow-up: Unable to Reach (UTR)/Refusal transfers
  • Upcoming October Meetings
  • Adult Day Services and Adult Day Bath Benefit Guideline Updated

View September newsletter

October 2023

  • Auditors Corner: Care Plan/Support Plan Essential Services, Back Up Plan, Safety Plan, Community Wide Disaster Plan
  • Breast Cancer Awareness Month
  • Care Coordinator Success Stories
  • Community engagement team planned events
  • Extension for parents, spouses providing PCA services ends Nov. 12
  • Health Risk Assessment (HRA) Completion Report Template Updates (effective for Calendar Year (CY) 2024 reporting)
  • Updated form: Member Engagement Questionnaire
  • Medica Guidance: Initial and Annual In-Person Assessments (Effective 11/1/2023)
  • MnCHOICES Phase 2
  • MSHO and SNBC D-SNP (Integrated SNBC/I-SNBC) members - HouseCalls program
  • New toll-free numbers for MSC+ and SNBC members effective 1/1/2024

View October newsletter

November 2023

  • Auditor Corner- Care Plan/Support Plan- Service Plan/Services & Supports
  • Chore Services Reminders
  • Community engagement team planned events
  • Denial Termination and Reduction (DTR) Reminders
  • Health related resource provided by mPulse
  • In-Person Visits Reminder
  • Medica Behavioral Health (MBH) TIPS for reducing holiday stress and tapping into the spirit of the season
  • MnCHOICES - Phase 2 extended
  • MnCHOICES access requests
  • New Letter on the CC Hub
  • November is National Diabetes Month
  • Medica Sales Team
  • Expectations of our delegates in attending Medica trainings and meetings
  • Transportation delays possible due to weather events
  • Training - Transportation questions to the CC support line
  • Website Issues - Care Coordinator Leave Behind Document
  • 2024 SNBC Enhanced Service Area Expansion

View November Newsletter