Care coordination news
Check out monthly issues of our newsletter
January 2023
- Annual Dental Visit 2023
- Bridging Update
- Care Coordinator Success Stories
- Care Coordination Support Line
- COVID-19 Emergency Period and Long Term Services and Supports (LTSS)
- February Lunch & Learn on 2023 Health Risk Assessment (HRA) Reporting Updates
- Mayo In-Network Provider
- Protection from utilities being shut off
- Regulatory Quality Forms updated
- Revised MnCHOICES Application
- New transportation providers for 2023
- Upcoming Meetings - March 7, 2023 9-11 am
- MSHO Behavior Health Case Management Referrals Wanted
- MSHO Utility Assistance Allowance Program
- Out-of-Network (OON) Personal Care Assistance (PCA) Provider Resources on Medica.com
- Referral Request Update
- Welcome to our new delegates!
February 2023
- Care Coordinator Success Stories
- Emergency Supplemental Nutrition Assistance Program (E-SNAP) ending
- High Claims Cost (HCC) member reviews
- Home Care at a Glance
- Interdisciplinary Team Meetings (IDTs)
- Member Referrals to Sales
- Revised MnCHOICES Application
- Transportation Update
- 2023 Additional Benefit: Activity tracker
- Upcoming Meetings - March 7, 2023 9-11 am
- Individual Community Living Supports (ICLS) and Department of Human Services (DHS) clarified living setting in Policy Quest post
March 2023
- Clinical Liaison Office Hours
- Department of Human Services (DHS) Updates toPolicy about Reassessments for Changes in Condition
- Updated Gaps in Care Report Coming Soon
- March is Social Work Month!
- Oral Health Considerations for People with Diabetes Webinar
- Revised MnCHOICES Application
- Medica Behavior Health (MBH)
- Support Specialist Reminders
- Upcoming Meetings
- Added Benefit Spotlight: Healthy Savings
- Personal Care Assistance (PCA) Temporary Waiver Ending
April 2023
- April is National Autism Awareness Month
- Care Coordinator (CC) Success Stories
- Care Plan Updates – New Versions Posted on Medica Care Coordination Hub
- Community Engagement Team upcoming events
- DHS Updates - Case management face-to-face requirements resume Nov. 1, 2023
- DHS Updates - Medical Assistance (MA) Renewals
- Minnesota Health Care Programs (MHCP) updates
- Revised MnCHOICES Application launch pause
- 2023 Additional Benefit Update
- Upcoming Meetings
- MSHO Supplemental Benefit Spotlight: CogniFit®
May 2023
- Auditors Corner: Assessed Needs Identified and Carried Over to Care Plan
- Community Engagement Team upcoming May events
- DHS Updates – Case management face-to-face requirements
- DHS updates – DHS extends temporary waiver
- DHS updates ‐ Member Address Change Process
- DHS updates ‐ Revised MnCHOICES Application
- DHS updates ‐ Waiver Eligibility and Medical Assistance (MA) financial eligibility renewals
- Gaps in Care Campaign
- May is Mental Health Awareness Month
- National Nurses Week
- Transportation Updates
- Upcoming meetings
- Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey 2023
- Added Benefit Spotlight: REEMA
- Welcome Ridgeview!
June 2023
- Auditors Corner: Assessment & Care Plan timeliness
- Department of Human Services (DHS)Update: Medicaid redeterminations/renewal process
- DHS Update: Upcoming Elderly Waiver (EW)/Housing Stabilization Service (HSS) Provider webinar
- Gaps of Care Campaign reminder
- Personal Care Assistant (PCA) and Instrumental Activities of Daily Living (IADL)
- Referral request responses to Support Specialists questions
- New MnCHOICES Training Zone (MTZ)
- MnCHOICES termination of access for departing staff
- Medica Health Outcomes Survey (HOS)
- Office Hours
- Welcome New Delegates!
- Upcoming July Meetings
- MSHO Added Benefit Spotlight: Foundation Learning Online Courses
July 2023
- Auditors Corner: Contact & collaboration
- Chore Service Reminder
- DHS Update – Case manager and care coordinator toolkit
- DHS Update – Policy change about temporary admissions to certain facilities for 121 or fewer days
- DHS Update – Temporary waiver exits and restarts: MMIS actions - PostCOVID-19 policy starting 7/1/23
- DHS Update – Medicaid redeterminations/renewal process
- Adult Day Services (ADS) Alternative and Remote
- MnCHOICES Phase 1
- Newsletter notification
- Office Hours
- Welcome Support Specialist Demarie
- Upcoming August Meetings/Trainings
- Environmental Accessibility Adaptations (EAA)
- Additional Dental Services
- Provider signature requirements
- Senior Living Insights Email Blast reminder
- SNBC Members turning 65
- Members who choose to disenroll from ISNBC
August 2023
- Auditors Corner: Care Plan/Support Plan Goals
- Chore Service reminder
- County Engagement planned events
- Dental Care Coordinator
- DHS Update: Medicaid redeterminations/renewal process
- Gaps in Care
- Interpreter with Face to Face
- Member Care Coordination Satisfaction Survey
- MnCHOICES Update
- National Immunization Awareness Month (NIAM)
- Newsletter notification reminder
- Transportation referrals Welcome
- Training Modules
- Upcoming September Meetings
September 2023
- Auditors Corner: Member Signature Sheet/Support Plan Signature Sheet
- Changing Health Plans
- Community engagement team planned events
- DHS Update: eDocs 5181
- Free food resource map for Hennepin
- Gaps in Care Campaign County
- Introducing mPulse training
- Medica vaccine & mask requirements
- Member Complaints and Grievances
- MnCHOICES
- NAMI Walk Reminder
- National Suicide Prevention Month
- One Pass - Life Time Fitness changes
- Quarterly Meeting Follow-up: Unable to Reach (UTR)/Refusal transfers
- Upcoming October Meetings
- Adult Day Services and Adult Day Bath Benefit Guideline Updated
October 2023
- Auditors Corner: Care Plan/Support Plan Essential Services, Back Up Plan, Safety Plan, Community Wide Disaster Plan
- Breast Cancer Awareness Month
- Care Coordinator Success Stories
- Community engagement team planned events
- Extension for parents, spouses providing PCA services ends Nov. 12
- Health Risk Assessment (HRA) Completion Report Template Updates (effective for Calendar Year (CY) 2024 reporting)
- Updated form: Member Engagement Questionnaire
- Medica Guidance: Initial and Annual In-Person Assessments (Effective 11/1/2023)
- MnCHOICES Phase 2
- MSHO and SNBC D-SNP (Integrated SNBC/I-SNBC) members - HouseCalls program
- New toll-free numbers for MSC+ and SNBC members effective 1/1/2024
November 2023
- Auditor Corner- Care Plan/Support Plan- Service Plan/Services & Supports
- Chore Services Reminders
- Community engagement team planned events
- Denial Termination and Reduction (DTR) Reminders
- Health related resource provided by mPulse
- In-Person Visits Reminder
- Medica Behavioral Health (MBH) TIPS for reducing holiday stress and tapping into the spirit of the season
- MnCHOICES - Phase 2 extended
- MnCHOICES access requests
- New Letter on the CC Hub
- November is National Diabetes Month
- Medica Sales Team
- Expectations of our delegates in attending Medica trainings and meetings
- Transportation delays possible due to weather events
- Training - Transportation questions to the CC support line
- Website Issues - Care Coordinator Leave Behind Document
- 2024 SNBC Enhanced Service Area Expansion