Care coordination news

January 2023

• Annual Dental Visit 2023
• Bridging Update
• Care Coordinator Success Stories
• Care Coordination Support Line
• COVID-19 Emergency Period and Long Term Services and Supports (LTSS)
• February Lunch & Learn on 2023 Health Risk Assessment (HRA) Reporting Updates
• Mayo In-Network Provider
• Protection from utilities being shut off
• Regulatory Quality Forms updated
• Revised MnCHOICES Application
• New transportation providers for 2023
• Upcoming Meetings - March 7, 2023  9-11 am
• MSHO Behavior Health Case Management Referrals Wanted
• MSHO Utility Assistance Allowance Program
• Out-of-Network (OON) Personal Care Assistance (PCA) Provider Resources on Medica.com
• Referral Request Update
• Welcome to our new delegates!

View January newsletter

February 2023

• Care Coordinator Success Stories
• Emergency Supplemental Nutrition Assistance Program (E-SNAP) ending
• High Claims Cost (HCC) member reviews
• Home Care at a Glance
• Interdisciplinary Team Meetings (IDTs)
• Member Referrals to Sales
• Revised MnCHOICES Application
• Transportation Update
• 2023 Additional Benefit: Activity tracker
• Upcoming Meetings - March 7, 2023  9-11 am
• Individual Community Living Supports (ICLS) and Department of Human Services (DHS) clarified living setting in Policy Quest post

View February newsletter

March 2023

• Clinical Liaison Office Hours
• Department of Human Services (DHS) Updates toPolicy about Reassessments for Changes in Condition
• Updated Gaps in Care Report Coming Soon
• March is Social Work Month!
• Oral Health Considerations for People with Diabetes Webinar
• Revised MnCHOICES Application
• Medica Behavior Health (MBH)
• Support Specialist Reminders
• Upcoming Meetings
• Added Benefit Spotlight: Healthy Savings
• Personal Care Assistance (PCA) Temporary Waiver Ending

View March newsletter

 

April 2023

• April is National Autism Awareness Month
• Care Coordinator (CC) Success Stories
• Care Plan Updates – New Versions Posted on Medica Care Coordination Hub
• Community Engagement Team upcoming events
• DHS Updates - Case management face-to-face requirements resume Nov. 1, 2023
• DHS Updates - Medical Assistance (MA) Renewals
• Minnesota Health Care Programs (MHCP) updates
• Revised MnCHOICES Application launch pause
• 2023 Additional Benefit Update
• Upcoming Meetings
• MSHO Supplemental Benefit Spotlight: CogniFit^®
  

View April newsletter

May 2023

• Auditors Corner: Assessed Needs Identified and Carried Over to Care Plan
• Community Engagement Team upcoming May events
• DHS Updates – Case management face-to-face requirements
• DHS updates – DHS extends temporary waiver
• DHS updates ‐ Member Address Change Process
• DHS updates ‐ Revised MnCHOICES Application
• DHS updates ‐ Waiver Eligibility and Medical Assistance (MA) financial eligibility renewals
• Gaps in Care Campaign
• May is Mental Health Awareness Month
• National Nurses Week
• Transportation Updates
• Upcoming meetings
• Consumer Assessment of Healthcare Providers and Systems (CAHPS) Survey 2023
• Added Benefit Spotlight: REEMA
• Welcome Ridgeview!

View May newsletter

 

June 2023

• Auditors Corner: Assessment & Care Plan timeliness
• Department of Human Services (DHS)Update: Medicaid redeterminations/renewal process
• DHS Update: Upcoming Elderly Waiver (EW)/Housing Stabilization Service (HSS) Provider webinar
• Gaps of Care Campaign reminder
• Personal Care Assistant (PCA) and Instrumental Activities of Daily Living (IADL)
• Referral request responses to Support Specialists questions
• New MnCHOICES Training Zone (MTZ)
• MnCHOICES termination of access for departing staff
• Medica Health Outcomes Survey (HOS)
• Office Hours
• Welcome New Delegates!
• Upcoming July Meetings
• MSHO Added Benefit Spotlight: Foundation Learning Online Courses

View June newsletter

 

July 2023

• Auditors Corner: Contact & collaboration
• Chore Service Reminder
• DHS Update – Case manager and care coordinator toolkit
• DHS Update – Policy change about temporary admissions to certain facilities for 121 or fewer days
• DHS Update – Temporary waiver exits and restarts: MMIS actions - PostCOVID-19 policy starting 7/1/23
• DHS Update – Medicaid redeterminations/renewal process
• Adult Day Services (ADS) Alternative and Remote
• MnCHOICES Phase 1
• Newsletter notification
• Office Hours
• Welcome Support Specialist Demarie
• Upcoming August Meetings/Trainings
• Environmental Accessibility Adaptations (EAA)
• Additional Dental Services
• Provider signature requirements
• Senior Living Insights Email Blast reminder
• SNBC Members turning 65
• Members who choose to disenroll from ISNBC

View July newsletter

 

August 2023

• Auditors Corner: Care Plan/Support Plan Goals
• Chore Service reminder
• County Engagement planned events
• Dental Care Coordinator
• DHS Update: Medicaid redeterminations/renewal process
• Gaps in Care
• Interpreter with Face to Face
• Member Care Coordination Satisfaction Survey
• MnCHOICES Update
• National Immunization Awareness Month (NIAM)
• Newsletter notification reminder
• Transportation referrals Welcome
• Training Modules
• Upcoming September Meetings

View August newsletter

 

September 2023

• Auditors Corner:  Member Signature Sheet/Support Plan Signature Sheet
• Changing Health Plans
• Community engagement team planned events  
• DHS Update: eDocs 5181
• Free food resource map for Hennepin 
• Gaps in Care Campaign County
• Introducing mPulse training 
• Medica vaccine & mask requirements
• Member Complaints and Grievances
• MnCHOICES
• NAMI Walk Reminder
• National Suicide Prevention Month     
• One Pass - Life Time Fitness changes
• Quarterly Meeting Follow-up: Unable to Reach (UTR)/Refusal transfers
• Upcoming October Meetings
• Adult Day Services and Adult Day Bath Benefit Guideline Updated

View September newsletter

October 2023

• Auditors Corner: Care Plan/Support Plan Essential Services, Back Up Plan, Safety Plan, Community Wide Disaster Plan
• Breast Cancer Awareness Month
• Care Coordinator Success Stories
• Community engagement team planned events
• Extension for parents, spouses providing PCA services ends Nov. 12
• Health Risk Assessment (HRA) Completion Report Template Updates (effective for Calendar Year (CY) 2024 reporting)
• Updated form: Member Engagement Questionnaire
• Medica Guidance: Initial and Annual In-Person Assessments (Effective 11/1/2023)
• MnCHOICES Phase 2
• MSHO and SNBC D-SNP (Integrated SNBC/I-SNBC) members - HouseCalls program
• New toll-free numbers for MSC+ and SNBC members effective 1/1/2024

View October newsletter

November 2023

• Auditor Corner- Care Plan/Support Plan- Service Plan/Services & Supports
• Chore Services Reminders
• Community engagement team planned events
• Denial Termination and Reduction (DTR) Reminders
• Health related resource provided by mPulse
• In-Person Visits Reminder
• Medica Behavioral Health (MBH) TIPS for reducing holiday stress and tapping into the spirit of the season
• MnCHOICES - Phase 2 extended
• MnCHOICES access requests
• New Letter on the CC Hub
• November is National Diabetes Month
• Medica Sales Team
• Expectations of our delegates in attending Medica trainings and meetings
• Transportation delays possible due to weather events
• Training - Transportation questions to the CC support line
• Website Issues - Care Coordinator Leave Behind Document
• 2024 SNBC Enhanced Service Area Expansion

View November Newsletter

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