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UMN Medica CompleteHealth℠ (featuring care at Mayo Clinic)

University of Minnesota employees

Care Options

See the doctors, specialists, facilities, and other programs and services covered by this plan. 

Providers and facilities

Find the right caregiver for you. It's easy to pick from top-notch providers and facilities in your area.


Find a provider or facility

Virtual care

Reliable care from the comfort of your home. Get 24/7 treatment online or over the phone. Check with your clinic about getting virtual care for common conditions.


Behavioral health

Get help for mental health concerns that may be keeping you from your best life.


Start here

Pharmacy locator

Keep yourself in the best possible health with access to medications from a wide range of pharmacies. See your pharmacy benefits.

 

Find a pharmacy

Durable medical equipment

Make sure you're set up for better health. Search for a supplier to meet your needs.


Transplant

Whether it's a bone marrow/stem cell or organ transplant, our goal is always for you to have the best possible outcome. We'll make sure you fully understand your diagnosis and care plan so you can make the decisions that are right for you. We can also help you find a Centers of Excellence transplant facility.

Complex Care Management Support

Are you or your family members living with a serious or chronic health condition? You’re not alone. Case managers can partner with you and your providers to help manage health conditions and create a personalized care plan based on your health goals. Then your case manager will provide ongoing coordination and support as you’re working toward your health goals.

 

To get started, call 1-866-905-7430.

Sign into your account

You’ll find everything you need online.

  • View all your benefits
  • Find providers in your network
  • Download your ID card
  • Get quick answers to your questions and more
Sign in
Create account

Access patient services

  • Get common symptoms evaluated and receive a care recommendation 24/7/365
  • Request and schedule appointments
  • Participate in video appointments from the comfort of your home
  • Review test results and your provider’s notes
  • Refill medications

Patient portal

Additional plan benefits

Learn more about the providers in your network

Care while traveling

Care when you're unwell and away from home.
Find Travel Program providers

Information to help you

Get answers to common questions about your plan.
FAQs

Plan information

You can find additional information about this plan below.

One unique feature of an ACO plan is how we work with your provider to coordinate your health care. By sharing member information with each other, Medica and your ACO can help you get the care you need and deliver programs and services to help you get and stay healthy.

If you or your dependents don't want us and the ACO to share your information with each other, complete the opt-out form or call Member Services at 1-877-252-5564.

Please note: You'll still get communications about your care management directly from us and your ACO providers.

Opt out of information sharing (PDF)

In Minnesota, we are required to ensure you have access to primary care providers within 30 miles or minutes of your home, and access to specialists within 60 miles or minutes. Given availability of providers in certain areas, this is not always possible. When that's the case, we apply for a Network Adequacy Waiver from the Minnesota Department of Health.

View the 2024 Minnesota Department of Health Network Adequacy Waiver for Medica CompleteHealth

Use our How to Get the Care You Need guide to get information about your health plan, including:

  • Guidance on preventive screenings and immunizations
  • Your rights and responsibilities as a Medica member
  • How to file a coverage complaint or appeal 

How to Get the Care You Need guide (PDF)

Sign in to your account

See specific coverage and details

Sign in
Create account

Member services

  • Monday to Friday, 7 a.m. to 8 p.m. CT
  • Closed Thursday, 8 a.m. to 9 a.m. CT
  • Saturday, 9 a.m. to 3 p.m. CT
Call 1-877-252-5564 (TTY: 711)

Mayo Clinic® is an independent, nonprofit health care provider offering network access to its providers and health services. Mayo, Mayo Clinic, Mayo Clinic Health System and the triple-shield logo are registered trademarks and service marks of Mayo Clinic.

*Amwell
Have a virtual care visit with a board-certified doctor using the web or mobile app for common medical conditions. Sign up for Amwell, select a doctor and start your visit. With Amwell, you can also access therapy or psychiatry services for behavioral health concerns such as anxiety, depression and stress (covered under your plan as a behavioral health office visit). Amwell offers other online services, but is not an in-network provider for those services with your plan. You can use the additional services, but you will pay the full cost of the service.