Questions about your plan?
Let us help you answer your questions about your plan and benefits. Contact us using the options below to address your plan questions.
Medica Member Services
8 a.m. – 9 p.m. CT, daily
Mailing address:
Medica
Route CP540
P.O. Box 9310
Minneapolis, MN 55440
Need to submit a determination, appeal, or grievance?
Give us a call and we'll help you over the phone, or you can learn more about determinations, appeals, and grievances, and your options on our Determinations, Appeals, and Grievances page.
About Determinations, Appeals, and Grievances
Talk with a Nurse or Health Advocate
NurseLine™ by Health Advocate℠ services are available 24 hours a day, seven days a week. Through one simple phone call, you can consult with a registered nurse to receive guidance on appropriate treatment options and get support for non-urgent illnesses. Nurses can also provide support with simple, self-care tips for non-urgent concerns. A Health Advocate can help answer questions about your health plan, find providers, and schedule appointments for care, and more.
Contact a Nurse or Health Advocate by calling:
Contact us
8 a.m. – 9 p.m. CT, daily
Mailing address:
Medica
Route CP540
P.O. Box 9310
Minneapolis, MN 55440
Medica DUAL Solution® is an HMO D-SNP that contracts with both Medicare and the Minnesota Medical Assistance (Medicaid) program to provide benefits of both programs to enrollees. Enrollment in Medica DUAL Solution depends on contract renewal.
American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.
Last updated: December 2023
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