My coverage

Your plan includes support from a personal Care Coordinator to build and maintain an independent, healthy life. Your Medica Care Coordinator is your go-to source for help.

This program gives you:

• Control. You get the information and options you need to make decisions about your health care. Health care means anything that can affect your well-being, like stress, nutrition, exercise, sleep, your mental health, and your physical health.
• Coordination. We can help you make appointments with medical providers as well as help you find new providers as needed.
• Planning. We support your long-term health with preventive and whole person care that starts with a complete health assessment. Together we'll talk about your goals and what's the most important to you.
• Partnership. Health care decisions are important to your long-term health, so we work one-on-one with you to build a strong partnership so that you feel supported, and have all the information you need to make decisions together. We'll make recommendations and talk through all your options.
• Ease of use. Let us help you get the care and support you need from your local providers and make sure everything is working to best serve your needs.
• Longevity. We support you now and in the future. By finding, organizing, and building you a network of supporting providers, you can focus on your life, not just your health care needs.

If you have any questions about how to access Care Coordination or who your Care Coordinator is, please call us.

1-888-347-3630 (toll-free) (TTY: 711)

If you don't have access to transportation, we can help. Our Provide-A-Ride℠ service will give you a ride to and from medical, dental, mental health, and substance use disorder appointments. We recommend calling us at least five days before your appointment so we can schedule public transportation or a cab for you.

1-888-347-3850 (toll-free)        (TTY: 711)

Learn more about Provide-A-Ride

Get information and support on mental health and wellness issues ranging from relationships to stress and depression. Visit the Live and Work Well website to get helpful tips, use online tools, search for a mental health clinician, view your behavioral/mental health claims and more.

Find providers and counselors

Learn more about mental health and substance use disorder care

Access at no-cost to AbleTo mobile app for on-demand help with stress, anxiety, and depression. The app provides coping tools, daily mood tracking, and weekly progress check-ins to stay engaged and manage symptoms.

Download from the Apple App Store  or  Google Play

Your plan includes dental coverage, which is managed by Delta Dental^® of Minnesota.

Delta Dental can help you:

• Find a dentist
• Understand your dental benefits
• With dental claims

In addition to your Medical Assistance dental benefits, Medica gives you:

• One additional exam
• Full mouth x-ray once every five years
• One crown, prior authorization not required
• Dental education outreach by telephone
• $50 incentive for going to the dentist

Medica dental benefits and covered services

This plan covers a new pair of eyeglasses when medically necessary and anti-glare coating on one new pair of glasses from our eyewear vendor Eye-Kraft^®. Please see the eye care section of your Member Handbook for more information. Choose your eyewear from the catalog below.

Eyewear frame catalog (PDF)

We'll contact an interpreter to provide help over the phone. We'll also provide interpreters for your medical, dental, pharmacy, mental health, or substance use disorder appointments at no cost to you. To request an interpreter, call Medica Member Services.

Limited English Proficiency (LEP) plan (PDF)

To request an interpreter, call Medica Member Services.

1-888-347-3630 (toll-free)     (TTY: 711)

8 a.m. – 9 p.m. CT, daily

When you need an organ, bone marrow, or stem cell transplant, our transplant program helps you get the care you need in the most effective setting, with the best possible outcome. We coordinate your benefits and provide readiness coaching. We can also help you find a Centers of Excellence transplant facility.

Before you receive care (including pre-transplant evaluations), your doctor needs to request prior authorization for all transplant services. Without prior authorization, services may not be covered.

To get started, call 1-866-905-7430 (toll-free)     (TTY: 711)

8 a.m. – 5 p.m. CT, Monday – Friday

After you've been in the hospital, we want to help you recover safely at home and prevent readmission to the hospital. This special service offers individual support during the first 30 days after you leave the hospital.

Specially-trained Healthy Transitions staff will check in with you when you're eligible for this service. They'll offer you resources and answer your questions along the way.

The service is an innovative program of Lutheran Social Service of Minnesota in partnership with Medica.

Contact your Care Coordinator to learn more. If you don't know who your Care Coordinator is please call Member Services.