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Renew your plan for 2024

Open enrollment for January 1 ends Dec. 15, 2023

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It’s easy to renew. Or change your plan.

Keeping your plan for 2024 is simple: If your income is the same as it was in 2022, do nothing. Your plan will automatically renew.

To update your income or make plan changes, use our new renewal tool and see if you qualify for extra financial help.

Open enrollment dates

Open enrollment runs Nov. 1, 2023 - Jan. 15, 2024. Submit your household income updates or make plan changes before Dec. 15, 2023 for coverage to be effective on January 1.

Plan renewal forms

If you enrolled in your current coverage directly through us, or through a broker, and you didn’t get a tax credit: Forms for making 2024 plan changes will be available November 1. You can also make plan changes through your broker.

2024 Arizona Change Form

2024 Iowa Change Form

2024 Kansas Change Form

2024 Missouri Change Form

2024 North Dakota Change Form

2024 Nebraska Change Form

2024 Oklahoma Change Form

2024 Wisconsin Change Form

Plan renewal FAQs

Answers to common questions about renewing or changing your individual + family health plan.

Will I get a new Medica ID card? 
If you renew or choose another Medica plan, you’ll get new ID cards in the mail before your 2024 coverage starts. New ID cards will be available in your member account, too. Use them starting January 1.

It's after Jan. 1, and I still don't have my ID card. How do I know if you sent me a new card?
Your new cards may still be in the mail. If you need them before they arrive, you can view or download a digital ID card on your secure member account. Or, give us a call at the Member Services number on the back of your Medica ID card.

How do I set up or cancel automatic payments?
Paying your premium is easy with autopay. If you're already signed up, automatic payments will continue in 2024. If you cancel your 2024 Medica plan, we recommend you also cancel autopay. 

There are two ways to set up or cancel autopay:

1. Visit your Medica member account and follow the steps under Manage + Pay Bills

Sign in to your secure member account

2. Call 1-888-592-8211 (TTY: 711)

What happens if I don't pay my premium on time?
Like other bills, you need to pay your premium on time each month. If not, your coverage could end. Your premium is due by the first of each month. If your premium is late, you'll have some time to pay the rest of the amount before your coverage ends. This is called a grace period.

Premium payment grace periods (PDF)

 

I've gotten two invoices. What does that mean?
It means we have two policies set up for your 2024 coverage. Make sure to cancel the policy you no longer need.

Why doesn't my invoice match the premium displayed in my account?
It's likely we created your invoice before we received updated information. You should see an updated amount on your next invoice. If not, call Member Services using the number on the back of your Medica ID card.

Why does my premium amount change from one year to the next?
Insurers figure out the cost of paying health care claims and their operating costs each year. Because these costs change from year to year, so will your premium. These cost changes help us continue paying for your health care and providing high-quality service.

What if my income changed from what I put on my application last year?
Changes in household income can affect your coverage or financial help. If you don't report income changes, you could end up with the wrong amount of financial help — or even the wrong health insurance plan. Report changes in income if you get a new job, lose a job, your current income changes, or you experience other life changes.

There are two ways to report a change:

1. Use our new enrollment tool 

Get started

2. Call the Marketplace at 1-800-318-2596 (TTY: 711).

How much is my January premium?
To see your monthly health insurance bill and make a payment: Sign in to your secure member account and follow the steps to make your payment under Manage + Pay Bills.

Why are my January + February invoices late?
We delay billing until the 18th of December and January so we can capture open enrollment plan changes. This means you probably won’t get your invoices before the first of the month.

How do you pay agents + brokers?
With the Consolidated Appropriations Act of 2021 (CAA), health insurance companies offering individual health insurance coverage must tell you how much they pay brokers for helping someone enroll in a health insurance plan. You can review this information on our website before you finalize your enrollment or renew your plan. To learn more about this disclosure or to see how much your broker earned with your enrollment, go to Medica.com/AgentPayment.

 

If you have questions about your tax credit or subsidy amount, or how it applies to your taxes, call the Marketplace at 1-800-318-2596 (TTY: 711).

How can I review and compare my 2023 and 2024 plan benefits?
Your renewal packet outlines your current plan and your renewal plan. Your plan documents are also great resources to compare current and future coverage.

I got two notices in the mail in October about renewing coverage for next year – one from Medica and one from the Marketplace. What's the difference?
Both notices are important, and you should read them carefully. Our notice describes any changes to your plan and next year's estimated monthly premiums.

The notice from the Marketplace will provide:

  • How much financial help (subsidy) you got in 2023
  • An estimate of your subsidy amount for 2024
  • Information on how to renew your financial assistance application
  • An answer to whether you're eligible to have your financial assistance automatically adjusted for 2024. In this case, you won't have to take any additional action.
  • An updated financial assistance application to make sure your eligibility is based on the most current information.

Who can I contact with questions?
Email us. Or call using the number on the back of your Medica ID card. We’re here Monday - Wednesday and Friday from 8 a.m. - 6 p.m. CT. Thursdays from 9 a.m. - 6 p.m. CT.

Still need help?

Check out our plan FAQs. Or contact us.

Interested in this plan?

Compare with other plans and get costs

Still have questions?
We're here to answer them.

Monday to Wednesday and Friday from 8 a.m. to 6 p.m. CT

Thursdays from 9 a.m. to 6 p.m. CT