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Registration and Login FAQs

Get answers to your common questions

You'll find answers to many frequently asked questions below. The answers can differ based on which plan you have with us.
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Registration and Login FAQs

You won't be able to add an apostrophe. So "O'BRIEN" would be entered as "OBrien."

You won't be able to add a space, hyphen, or dash. So "Doe-Jones" would be entered as "DoeJones."

Yes, you can use special characters in your username (example: #John@Doe!).

  • Password is case sensitive
  • Must be at least eight characters
  • Cannot include part of your name or username
  • Cannot use a common sequence
  • Cannot use a symbol or a space at the beginning or end of your username
    (Example: 1234)
  • Cannot use empty spaces as part of the password
  • Must have at least three of the following characters:
    • Uppercase (A-Z)
    • Lowercase (a-z)
    • Number (0-9)
    • Special character or symbol (Examples: !, @, #, +, -)
    • Can include characters used in any language (example: In Spanish, the ñ in Niño.)

The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that required the creation of national standards to protect sensitive patient health information from being disclosed without the patient’s consent or knowledge. This means we can’t let you know the specific information that is wrong. Instead, our generic error message lets you know that something on the page is incorrect and must be corrected before you can sign in.

If you were an individual and family, Medicare, or Medicaid member, you can sign in to your member portal account for 24 calendar months after you canceled your plan. If you got your health insurance through your employer, you can sign in to your account for 24 months from the day you cancelled your insurance plan.

All former members will be able to sign in to their member portal for up to 24 months after they cancel their Medica health insurance. Members can see the current year and last year's data. For example, in 2022, a member can look at data from 2022 and 2021. But in 2023, the member won’t be able to look at data from 2021.

Children can set up their own Medica member portal accounts if they are 13 to 18 years old. The Children’s Online Privacy Protection Rule (COPPA) requires the subscriber to set up an account to view information for any child under 13 years old.

Yes, if you have one of these health insurance plans:

  • If you have a Medicare Advantage plan
  • If you have your own health insurance plan (not through your employer)
  • If you're a Medicaid member on the PMAP or MinnesotaCare plan

For now, if you have insurance through your employer, you won't be able to sign in to your member portal through the Medica Member app.