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My coverage

For Medica AccessAbility Solution® (SNBC) Members

Here's a summary of your plan benefits.

  • Large network of health care providers
  • Access to primary or specialty care without a referral
  • No copays
  • Care coordination services

For a complete record of your plan benefits and any plan notices, see your plan documents.

View plan documents for Medica AccessAbility Solution

Plan features

Care coordination

Your plan includes support from a personal Care Coordinator to build and maintain an independent, healthy life. Your Medica Care Coordinator is your go-to source for help.

This program gives you:

  • Control. You get the information and options you need to make decisions about your health care. Health care means anything the can affect your well-being, like stress, nutrition, exercise, sleep, your mental health, and your physical health.
  • Coordination. We can help you make appointments with medical providers as well as help you find new providers as needed.
  • Planning. We support your long-term health with preventive and whole person care that starts with a complete health assessment. Together we'll talk about your goals and what's the most important to you.
  • Partnership. Health care decisions are important to your long-term health. So we work one-on-one with you to build a strong partnership so that you feel supported, and have all the information you need to make decisions together. We'll make recommendations and talk through all your options.
  • Ease of use. Let us help you get the care and support you need from your local providers and make sure everything is working to best serve your needs.
  • Longevity. We support you now and in the future. By finding, organizing and building you a network of supporting providers, you can focus on your life, not your health care needs.

If you have any questions about how to access care coordination or who your Care Coordinator is,
call us at 1-877-379-7540 (toll-free)     (TTY: 711).

$0 rides

Get a ride from Medica Provide-A-Ride℠ to and from health care appointments, including medical, dental, mental health, and substance use disorder visits.

Call us at least five days before your appointment and we'll be happy to help you schedule a cab or bus ride to your appointment.

1-877-379-7540 (toll-free)     (TTY: 711)

Learn more about Provide-A-Ride℠

Mental health and substance use disorder care

Get information and support on mental health and wellness issues ranging from relationships and parenting to stress and depression. Visit the Live and Work Well website to get helpful tips, use online tools, search for a mental health clinician, view your behavioral/mental health claims, and more.


Learn more about mental health and substance use disorder care 

Access at no-cost Self Care by AbleTo mobile app for on-demand help with stress, anxiety, and depression that uses clinically validated techniques. The app provides coping tools, daily mood tracking, and weekly progress check-ins to stay engaged and manage symptoms.

Download from the Apple App Store or Google Play


Your plan covers a new pair of eyeglasses when medically necessary from our eyewear vendor Eye-Kraft®. Check out the eye care section of your Member Handbook for more information. Choose your eyewear from the catalog below.

Eyewear frame catalog (PDF)


Your plan includes dental coverage, which is managed by Delta Dental® of Minnesota.

Delta Dental can help you:

  • Find a dentist
  • Understand your dental benefits
  • With dental claims

Medica dental benefits and covered services

Language resources

We'll contact an interpreter to provide help over the phone. We'll also provide interpreters for your medical, dental, pharmacy, mental health or substance use disorder appointments at no cost to you. To request an interpreter, call Medica Member Services.

1-877-379-7540 (toll-free)      (TTY: 711)

8 a.m. – 6 p.m. CT, Monday – Friday

Limited English Proficiency (LEP) plan (PDF)

Transplant program

When you need an organ, bone marrow or stem cell transplant, our transplant program helps you get the care you need in the most effective setting, with the best possible outcome. We coordinate your benefits and provide readiness coaching. We can also help you find a Centers of Excellence transplant facility.

Before you receive care (including pre-transplant evaluations), your doctor needs to request prior authorization for all transplant services. Without prior authorization, services may not be covered.

To get started, call 1-866-905-7430 (toll-free)      (TTY:711)

8 a.m. – 5 p.m. CT, Monday – Friday

We're here to help

8 a.m. – 6 p.m. CT, Monday – Friday

Mailing address:

Route CP540
P.O. Box 9310
Minneapolis, MN 55440

American Indians can continue to use tribal and Indian Health Services (IHS) clinics. We will not require prior approval or impose any conditions for you to get services at these clinics. For elders age 65 years and older this includes Elderly Waiver (EW) services accessed through the tribe. If a doctor or other provider in a tribal or IHS clinic refers you to a provider in our network, we will not require you to see your primary care provider prior to the referral.

Last updated: December 2023